Execute Maintenance Survey

Overview

This application can be used to execute maintenance surveys associated to a work assignment.

The complete overview of the flow:

Pre-Requisites to Execute Maintenance Survey

The work assignment should be in either Assigned or Ongoing state
The maintenance survey has to be in the Published state
The maintenance survey should be included in the workflow configuration as an E-Form

Steps

1. Select a Work Assignment

Select a work assignment from either assigned or ongoing states. You can search for work assignments based on below fields:

Work order number
Task number
Assignment number
Assignment state

2. Select Action

By selecting a work assignment action, the user can answer the survey associated to that action. If no surveys are attached, the user will be redirected to the same screen.

Work assignment actions are populate based on the current state of the assignment.

Work assignment states are internally mapped with the following actions.

State

ASSIGNED

Actions

Accept, Start Work, Incomplete, Cancel

State

ONROUTE

Actions

Pause Travel, Waiting at Location, Start Work, Incomplete, Cancel

State

WORKSTARTED

Actions

Complete, Incomplete, Pending, Cancel, Pause

State

ACCEPTED

Actions

Travel, Start Work, Incomplete, Cancel

State

PENDINGCOMPLETION

Actions

Start Work, Complete, Incomplete

State

WAITINGATLOCATION

Actions

Start Work, Incomplete

Action - Complete

This screen allows for setting the status of a particular assignment to "Complete."

To access this screen, select the "Complete" option from the actions list

Report In

Select an Item Class and press 'Next' to continue reporting, or press 'Skip' to skip the following step below and proceed with the application with the field left empty.

A few more fields will appear on the following screen if an Item Class is selected. These fields are not mandatory and can be left empty if desired.

Failing Function
Operational Status
Fault Type
Cause Code
Performed Action
Fault Class
Long Description
Cause Details
Performed Work
Work Start
Work Finish

Once the above steps are completed, you can move on to answer the survey related to the "Complete" work assignment status.

Action - Incomplete

This screen allows for setting the status of a particular work assignment to "Incomplete."

To access this screen, select the "Incomplete" option from the actions list
Choose a cause for the incomplete submission
Add a comment (optional)
Enter the remaining hours needed to complete the assignment; if no hours are provided, the system will default to the predefined remaining hours