Troubleshooting REST
Collecting some of the issues we have experienced using REST
Last updated
Collecting some of the issues we have experienced using REST
Last updated
Today suddenly our Zendesk integration stopped working, with an error message sating:
"Unexpected character encountered while parsing value: {. Path 'tickets[0].satisfaction_rating', line 1, position 1673"
First step in our troubleshooting process was to enable logging
And in the logfiles I could find the position of where the error occurred (e.g. pos. 1673). However, the string I found here was nothing directly weird with: ""satisfaction_rating":{"score":"unoffered"}".
But - my REST model in the Flow Connector had satisfaction_rating set as a string, while if I decipher the Json-syntax can see that satisfaction_rating actually is an Object with one Element (score).
Updating my model to this made it work again:
So obviously Zendesk changed something on their end, and this is how we isolated the issue and updated it on our end.
Pro Tip: in this scenario I created a separated Object that I then embedded into my Tickets model. Figuring that I will not use the satisfaction_rating in other places I might decide to convert it to embedded model instead by right-clicking on it (note the warning text that you need to refresh the connector machine steps in Flow to reflect the change):
