# Troubleshooting REST

## Unexpected character encountered

Today suddenly our Zendesk integration stopped working, with an error message sating: 

*"Unexpected character encountered while parsing value: {. Path 'tickets\[0].satisfaction\_rating', line 1, position 1673"*

First step in our troubleshooting process was to enable logging 

![Enable logging](/files/-MXpdh8xG1jDFdnBiGfS)

And in the logfiles I could find the position of where the error occurred (e.g. pos. 1673). However, the string I found here was nothing directly weird with: ""satisfaction\_rating":{"score":"unoffered"}". 

But - my REST model in the Flow Connector had satisfaction\_rating set as a string, while if I decipher the Json-syntax can see that satisfaction\_rating actually is an Object with one Element (score). 

Updating my model to this made it work again:

![](/files/-MXpfE0SxbA_5VUMNNR8)

So obviously Zendesk changed something on their end, and this is how we isolated the issue and updated it on our end. 

{% hint style="info" %}
Pro Tip: in this scenario I created a separated Object that I then embedded into my Tickets model. Figuring that I will not use the satisfaction\_rating in other places I might decide to convert it to embedded model instead by right-clicking on it (note the warning text that you need to refresh the connector machine steps in Flow to reflect the change): 
{% endhint %}

![Convert to embedded model](/files/-MXpm8jVvOhM3LOaypoP)

![Note the confirm action](/files/-MXpmMKstX88gvDu86zY)


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