Application User Management

This application manages users and related base data. A user is represented by three linked objects, each containing specific information:

  • External User – Represents the active system user and contains authentication-related information such as username and active/inactive status.

  • Person – Stores personal identity details, including full name, person ID, and whether the user has administrative privileges.

  • Contact – Contains communication and organizational information such as phone number, email address, company, and description.

The External User is linked to a Person, and the Person is linked to a Contact, together forming a complete user profile within the system.

  • Emergency Contact – Similar to Contact, but contains emergency communication details such as phone number, email address, and description, associated with a specific Service Provider, Service Zone, or Service Area.

Notice: The recommended way to create a new user is by using the "Create Service Technician" application.

To create a Service Technician (a user who can access check-in stations and perform work), the user must also be linked to a Service Technician record.

For details on how to create a Service Technician, refer to the documentation for the Create Service Technician application.

Manage External User

Create External User

  • Click “Add Row”

  • Set Active User, Username and Password (not used in current version of solution)

  • Click “Create”

  • Click "Save"

Delete External User

  • Select External User

  • Click “Delete Row”

  • Click “Save”

Update External User

  • Change Active User, set New Password (not used in current solution)

  • Click “Save”

Manage Person

Create Person

  • Check “Create New Person”

  • Click “Save”

  • Select available, unused External User

  • Set Name, is application admin

  • Click "Create"

Delete Person

  • Select Person

  • Click “Delete Row”

  • Click “Save”

Update Person

  • Change Name, Is Admin

  • Click “Save”

Manage Contact

Create Contact

  • Click "Add Row"

  • Select Available PersonId, set Name, Phone, Email, Select Company, set Description

  • Click “Create”

  • Click “Save”

Delete Contact

  • Select Contact

  • Click “Delete Row”

  • Click “Save”

Update Contact

  • Change Phone, Email, Company, Description

  • Click “Save”

Manage Emergency Contact

Create Emergency Contact

  • Click "Add Row"

  • Select available Company, PersonId, set Name, Phone, Email, Description

  • Click “Create”

  • Click “Save”

Delete Emergency Contact

  • Select Emergency Contact

  • Click “Delete Row”

  • Click “Save”

Update Emergency Contact

  • Change Company, Phone, Email, Description

  • Click “Save”

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